Complaint Resolution

Are our service providers calling you about someone else’s debt?  Is the balance on your account not correct? Have you previously paid your account?

The goal of Portfolio Group Investors’ servicing partners is to provide professional, ethical and courteous service to our customers.  We understand that our customers occasionally experience financial setbacks; our goal is that our service providers continually strive to treat our customers with dignity and respect and assist them in the best solution for repayment of their debt.

If for some reason one of our service providers has not met this expectation, please help us resolve your complaint or dispute by reaching out to us by one of the following methods below:

To Register a Complaint:
Mailing Address: 1821 Walden Office Square, Suite 205, Schaumburg, IL 60173
Phone Number: (224) 278-9280 or Toll Free (888) 528-2613

Please visit Receivables Management Association for consumer education information and tools that you can use to help make informed financial decisions and take control of your finances.

Portfolio Group Investors’ Representatives are trained to comply with the Fair Debt Collection Practices Act (FDCPA) and other federal, state and local consumer protection laws. The FDCPA mandates that we inform you that: “This communication is from a debt collector and is an attempt to collect a debt. Any information obtained will be used for that purpose.”